Returns – FAQs

We want you to feel confident when shopping with us. Below you’ll find answers to the most common questions about returns and exchanges. These are a simplified version of our full Terms & Conditions.

How long do I have to return an item?

You always have 14 days right of withdrawal by law. In addition, we offer a voluntary extended return period of 30 days for standard stock items.

Which products can I return?

You can return unused items in their original condition and packaging.
Please note: Some items cannot be returned:

  • Custom-made or made-to-order products (e.g. made-to-measure curtains, panels, furniture).
  • Sealed products for health, hygiene, or electrical safety reasons once the seal is broken.
  • Sale or showroom items (sold as-is).

How do I register a return?

For smaller parcels, simply log in to “My Orders” and select “Create return label”.

  • If this option is not available, contact us at service@nordicbutik.com and we’ll help you manually.
  • Always keep your return receipt or tracking number until your return has been processed.

Who pays for the return shipping?

  • Standard returns: 70 SEK per parcel.
  • Larger/heavier items within Sweden: 350 SEK per parcel.
  • Returns from EU countries: 200 SEK per parcel.
  • Returns from outside the EU: 300 SEK per parcel.
  • If we sent you the wrong item or if the product is faulty: no return costs will apply.

How will I get my refund?

  • If you return your entire order: we refund the product value + the cheapest standard shipping we offered.
  • If you keep part of your order: we refund only the product value of the returned items (shipping and extra services are non-refundable).
  • Refunds are made using the same payment method you used for the order.
  • Refunds are processed within 14 days after we receive your return (we may wait until the goods have arrived or proof of shipment is provided).
  • If the item was paid fully or partly with a gift card, refunds are issued as a gift card or store credit.

What if I don’t pick up my parcel?

Not collecting a parcel does not count as a return.

  • Parcels not collected are automatically sent back to us.
  • We charge a fee to cover the actual costs of shipping and handling: 
  • 200 SEK within Sweden/EU, 300 SEK outside EU.

Where do I send my return?

All returns must be registered first.
Return address:
AB Smadi Interior & Studio
Biblioteksgatan 16C
83134 Östersund – Sweden