Returns – FAQs
We want you to feel confident when shopping with us. Below you’ll find answers to the most common questions about returns and exchanges. These are a simplified version of our full Terms & Conditions.
How long do I have to return an item?
You always have 14 days right of withdrawal by law. In addition, we offer a voluntary extended return period of 30 days for standard stock items.
Which products can I return?
You can return unused items in their original condition and packaging.
Please note: Some items cannot be returned:
- Custom-made or made-to-order products (e.g. made-to-measure curtains, panels, furniture).
- Sealed products for health, hygiene, or electrical safety reasons once the seal is broken.
- Sale or showroom items (sold as-is).
How do I register a return?
For smaller parcels, simply log in to “My Orders” and select “Create return label”.
- If this option is not available, contact us at service@nordicbutik.com and we’ll help you manually.
- Always keep your return receipt or tracking number until your return has been processed.
Who pays for the return shipping?
- Standard returns: 70 SEK per parcel.
- Larger/heavier items within Sweden: 350 SEK per parcel.
- Returns from EU countries: 200 SEK per parcel.
- Returns from outside the EU: 300 SEK per parcel.
- If we sent you the wrong item or if the product is faulty: no return costs will apply.
How will I get my refund?
- If you return your entire order: we refund the product value + the cheapest standard shipping we offered.
- If you keep part of your order: we refund only the product value of the returned items (shipping and extra services are non-refundable).
- Refunds are made using the same payment method you used for the order.
- Refunds are processed within 14 days after we receive your return (we may wait until the goods have arrived or proof of shipment is provided).
- If the item was paid fully or partly with a gift card, refunds are issued as a gift card or store credit.
What if I don’t pick up my parcel?
Not collecting a parcel does not count as a return.
- Parcels not collected are automatically sent back to us.
- We charge a fee to cover the actual costs of shipping and handling:
- 200 SEK within Sweden/EU, 300 SEK outside EU.
Where do I send my return?
All returns must be registered first.
Return address:
AB Smadi Interior & Studio
Biblioteksgatan 16C
83134 Östersund – Sweden