Returns/Exchanges FAQS
Our Guarantee to You
At Smadi Interior & Studio our associated brands – www.nordicbutik.com - we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
Return Policy Overview
We will accept returns and exchanges of eligible items in new and unused/resalable condition, in our sole discretion within 30 days of receipt with a valid proof of purchase. Shipping and handling fees will not be refunded.
Customers are responsible for return shipping costs.
Certain items cannot be returned, exchanged, or canceled. Custom or Made to Order Furniture, acoustic panels, items purchased as final sale, cut yardage of fabric, and items used and/or damaged through normal wear and tear. Shipping and handling charges are not refundable. Other restrictions may apply.
Complaints & wrong deliveries
If, upon receiving your package, you discover that the shipment is visibly damaged in transit, this must be immediately reported to the agent or the driver. This applies both to home delivery and when you collect the package yourself from an agent.
How to Start a Return
Returns can be initiated at the applicable website or store. That is, AB Smadi Interior & Studio and Nordicbutik.com items can be returned through website or store. Items purchased outside of Sweden. may only be returned or exchanged within Nordicbutik.com of purchase or sent back to the address on the return label.
Please contact customer service via the email form with the following information and we will help you further in the best way:
- Order number
- Pictures/video of the defective item
- Contact details
Proof of Purchase
Proof of purchase is required to issue an exchange, credit, or refund for eligible items. We will accept the following as proof of your purchase:
Original Receipt (this includes printed store or gift receipt, eReceipt, or electronic order confirmation)
Packing Slip
Order Number
We are unable to accept any items for return or exchange without proof of purchase.
Items must be returned to the store where the purchase originated or by mail (if the item was ordered online or by phone and received by mail).
Credits and Refunds
We will issue a credit or refund in one of the following ways:
With proof of purchase, the item purchase price will be refunded in the original form of payment. Where some or all of a purchase was made using a Gift Card or Merchandise Credit, a new Gift Card or Merchandise Credit will be issued, respectively.
When the Gift Registry Number is presented without proof of purchase, the item’s current selling price will be refunded by a Merchandise Credit.
Any shipping and handling charges will not be refunded, and customers are responsible for return shipping cost.
Return Items to a Store
To return or exchange eligible non-furniture items at store, please bring the item(s) and proof(s) of purchase within 30 days to the store where the purchase originated.
To return furniture and rugs to a store, please contact the store of purchase to arrange for the return.
See the “Non-Returnable Items” listed above for details on items that are eligible for return or exchange and valid forms of proof of purchase.
Initiate an Online Return to Return Items by Mail
o return items by mail, you can use our online returns feature.
Start the online return with your order number and shipping ZIP code.
Select eligible items to return and tell us why you're returning them.
Print out a UPS shipping label (you pay return shipping)
Pack up your item(s)
Drop off at any UPS store, Track your return easily online.
Smadi Interior & Studio will refund any purchase in full as soon as the item has been returned to our warehouse and we have controlled that the condition of the item is still new. Once we receive your eligible return, your refund will post to the original form of payment within 7-14 business days.
Start a Return
Customers are responsible for return shipping charges and any pickup fees.
If you prefer not to use online returns, follow the instructions on the Packing Slip enclosed with your order, insure the package, and mail it to the address on your Packing Slip. If you do not have the Packing Slip or have misplaced it, please Contact Us. Without proof of purchase, we are unable to accept any items for return or exchange.
Custom/Made to Order Furniture and Personalization
These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges.
However, if a custom or personalized item (including fabrics, mats and panels that differ from our stock items) arrives with a manufacturing defect or with damage caused during transit, we will repair or replace the defective item or damaged area. If that is not possible, we will arrange an exchange. We reserve the right to determine the best course of action.