PURCHASE & DELIVERY TERMS
Order confirmation
When you place an order at www.nordicbutik.com, you will receive an order confirmation. This takes place through an automatically generated email. If you have not received an order confirmation within 24 hours, please contact us. If you are under 18 years of age, you must have parental consent to place an order with us.
We who are responsible for the site are AB Smadi Interior & Studio, VAT. No. 556813-1188, Biblioteksgatan 16C, Sweden (NORDICBUTIK.COM).
We reserve the right to change these terms and conditions if there are reasons for this, without notifying you in advance. The version of the terms and conditions that you accept at the time of your order applies to your purchase.
Company information:
- Telephone customer service: 070 226 73 52
- E-mail address customer service: service@nordicbutik.com
- Opening hours customer service:
- Monday to Thursday winter: 10 am – 6 pm
- Friday: 10 am - 5 pm
- Monday to Friday summer: 10 am – 5 pm
- Contact form At the same time, our most common questions and answers can be found in our Exchanges FAQS
- Address for customer service and for returns: Biblioteksgatan 16C - 83134 Östersund - Sweden
- Visiting our showroom address: Biblioteksgatan 16C - 83134 Östersund - Sweden
Taxes and fees
European Union: If your country is part of the European Union, the price includes Swedish VAT of 25%. We use the delivery terms DDP (Delivery Duty Paid) to all countries within the European Union. This means that taxes and fees are included in the prices at checkout
Countries outside the European Union: Orders to countries outside the European Union may be subject to VAT, import duties and or taxes, which are charged when your package reaches your country. For these countries, we use the delivery term DDU (Delivery Duty Unpaid). This means that the price shown at the checkout is exclusive of all taxes and fees as well as Swedish VAT. We are unable to provide the exact amount of duties and taxes your package will be charged as these charges are collected directly by your local customs.
Please note that countries outside the EU do not pay Swedish tax, and you must pay the tax in your home country before you package can be delivered.
Shipping cost
Shipping costs for each order may vary depending on the size or weight of the items orderers. The cost of different delivery methods is clearly stated during the checkout process. Our standard shipping cost is SEK 60:- in Sweden. If we cannot deliver all items in your order at once and need to split it into multiple deliveries, there will be no additional shipping charges for subsequent standard deliveries.
- Shipping fee for regular packages for orders over 900 SEK (after deduction for any discounts): SEK 0:-
- DHL Standard shipping cost starting from 60 SEK
- DHL home deliveries - regular packages longer than 140 cm and over 20 kg: SEK 265:-
- DHL Items with greater weight/volume – home delivery to property line/outer door*: SEK 545:- (additional fee)
the total cost is SEK 895 (SEK 545 + SEK 350 additional fee). - DHL Home Delivery for Sale Display Items (Standard Package): SEK 265:-
- DHL Home Delivery for Sale Display Items (Heavier/Larger Items to Property Line/Front Door*): SEK 545 (additional fee)
- Return shipping for items with greater weight or volume: SEK 300:- (additional fee)
- Return fee: SEK 60:-
- Fee for not picking up packages: SEK 200:-
* Delivery takes place to the plot boundary if you live in a villa and to the property's outer gate if you live in an apartment
* In addition to any regular shipping fee
Shipping costs EU:
- UPS EU shipping fee from SEK 250:-
- UPS EU return fee SEK 200:-
- UPS EU fee for not picking up package SEK 200:-
Shipping costs Worldwide:
- UPS Worldwide from SEK 400:-
- UPS Worldwide return fee SEK 300:-
- UPS Worldwide fee for not picking up package SEK 300:-
Payment
Card
We use 3D Secure and always encrypt your card number, making your purchase secure. We accept Visa, Mastercard, and American Express. The charge is made at the time of purchase.
KLARNA CHECKOUT
We offer you the option to pay for your order only after you have received your items. A perfect service for you. The invoice will be sent to your provided email address as soon as the order leaves our warehouse.
Pay now: You can pay directly at checkout. No card numbers, no passwords, no problems.
Pay later: Receive first, pay later. With Klarna, you get your order first and can decide if you want to keep an item or not before you pay.
Split it: Get all your payments on the same invoice, decide yourself how much you want to pay each month.
You never need to provide card details.
Klarna Bank AB
https://www.klarna.com
Download your invoices from www.klarna.com
PAYPAL
You can choose to pay either with your PayPal account or with a credit card connected to your PayPal account. For more information please go to www.paypal.com
Delay
In the event of a delay, you have the right to cancel the purchase if you do not accept a new delivery time. If you choose to cancel your purchase due to delayed delivery, we will refund your money within a few days if you have paid in advance. If you have chosen to pay with Klarna, you can freeze the payment and get the money back via your Klarna account. If you have paid with PayPal, you are entitled to a refund to your PayPal account. If you have chosen to pay by card, it will be settled automatically via them.
Delivery time
2-5 business days within Sweden
3-10 business days within EU countries
3-15 business days to other countries
Delivery method
The delivery options offered for your order are shown at checkout, these vary depending on the type of item and where you live. Make your choice of delivery method and ensure that your contact details and address are correct before accepting the order, as these cannot be corrected once the order has been placed. If your order is split into several deliveries, only one shipping fee will be charged. In the event of a significant delivery delay, the purchase can be cancelled.
Delivery partner
Swedish orders are handled via DHL . International orders are handled with UPS (United Parcel Service). Once your order has been shipped, we will send you a second email with final confirmation and instructions on how to track and collect your package.
It is the buyer's responsibility to ensure that the address given to us at the time of ordering is correct.We ship orders to 180 countries.
Standard package DHL Sweden is delivered directly to your agent.
Home delivery DHL - normal packages that are longer than 140 cm & more than 20 kilos: For lighter goods that are longer than 140 cm, only home delivery is offered at a cost of SEK 250. You will receive an SMS from the carrier to select the date and time window for the delivery.
Goods with greater weight or volume DHL: Larger or heavier goods are always delivered to your home and require you to live along a drivable road. Home delivery takes place to the property boundary if you live in a villa, or to the front gate of the property if you live in an apartment and costs SEK 545. If you prefer delivery with in-home placement, the total cost is SEK 895 (SEK 545 + SEK 350 additional fee). You will be notified via SMS and can choose the day and time slot for the delivery.
Display items are only available with DHL home delivery at a cost starting from SEK 265, and for heavier/larger items to the property line/front door, SEK 545* (additional fee).
*In addition to any regular shipping fee
Shipping costs EU:
- UPS EU shipping fee from SEK 250:-
- UPS EU return fee SEK 200:-
- UPS EU fee for not picking up package SEK 200:-
Shipping costs Worldwide:
- UPS Worldwide from SEK 400:-
- UPS Worldwide return fee SEK 300:-
- UPS Worldwide fee for not picking up package SEK 300:-
Pick up your package in our showroom
You also have the option to pick up your package at our office & showroom Biblioteksgatan 16C - ÖSTERSUND. Select "Store" as the shipping method at checkout. Contact us before picking up your order.
Right of withdrawal
You have a 14-day right of withdrawal according to current legislation. The right of withdrawal is valid for 14 days from the day you received your item, or received the last item in an order where the items are delivered on separate occasions. With a few exceptions, you have the right to open the packaging and try/examine the item you have purchased, however only to the extent necessary to determine the product's properties and function. The right of withdrawal applies to pretty much everything on our website, however not if the sealing has been broken. The right of withdrawal also does not apply to specially adapted products, goods manufactured according to the customer's unique wishes.
If you wish to exercise your right of withdrawal, you must clearly notify us of this within 14 days. If the deadline expires on a Saturday, Sunday or holiday, it is extended to the following weekday. You then have 14 days to return your order. To make the most of your right of withdrawal, follow the return instructions that you will find in your delivery.
Return your unused item with all tags intact in the original packaging. If the original packaging is unusable, it is acceptable to use other similar packaging. Be sure to pack the item well to ensure it is protected during transport. Save your return receipt until you have received confirmation from us that your return has been processed, as it is your proof of return.
When contacting us, you need to be clear that you wish to exercise your right of withdrawal, and we recommend that you provide your customer number, order number, and other relevant information in the message to avoid errors and delays. If you contact us via email, you will receive a confirmation that your email has been received shortly. Please note that it does not count as exercising your right of withdrawal if you simply refrain from picking up your delivery without giving us a clear notice. Your delivery will be automatically returned to us after the specified time, but you will then be charged a fee for an unclaimed package, with the price depending on the country you ordered from. You can find more information about shipping cost.
When returning an item, a return fee of SEK 60 per package is always charged. For returns of larger/heavier items, an additional return shipping fee of SEK 300 per package within Sweden is charged. Within the EU, the return fee is SEK 200, and for the rest of the world, the return fee is SEK 300. If you return your entire order, we will refund the full value of the goods as well as any shipping costs, but not additional charges such as express delivery or in-home delivery. If you choose to return only part of your order, we will not refund any shipping costs or additional charges, as these fees are independent of the number of items you have ordered.
Reimbursement is made as soon as possible and no later than within 14 days of receiving your notification that you wish to exercise your right of withdrawal. However, we have the right to delay the refund until we have received your return. If your handling of the goods meant a reduction in value of the same or if the original box is missing or destroyed, a deduction for reduction in value can be made, the deduction is assessed on a case-by-case basis. Refunds are made via the same payment method you used when placing the order. When repaying via bank card, it takes a few extra days before you see the money in your account due to the bank's processing time.
Customized/Custom Order Furniture, Carpets, Design Panels, Acoustic Panels, fabrics, etc.
These special-order items are made according to your individual specifications; therefore, we cannot accept returns or exchanges. However, if a customized or personalized item (including fabrics, carpets, and panels different from our stock items) arrives with a manufacturing defect or is damaged during transportation, we will repair or replace the defective item or damaged area. If replacement is not possible, we will arrange an exchange. We reserve the right to determine the best course of action.
SALE products & Exhibition goods
Returns or exchanges are not applicable to showroom items (Display) and sale items.
Showroom items (Display) have been displayed in our showroom and therefore do not come in their original packaging. However, we pack them securely to protect the item. Items will be shipped via DHL Home. If the packaging is damaged during transport, please ask the carrier to note it on the delivery receipt. Any hidden damage must be reported to us within 7 days.
Right of return
You have a 30-day return policy when shopping with us. With a few exceptions, you have the right to open the packaging and try/examine the item you have purchased, but only to the extent necessary to determine its characteristics and functionality. The return policy applies to almost everything on our website, except if the seal has been broken. The right of withdrawal also does not apply to custom-made products, items manufactured according to the customer's unique specifications.
The return policy is valid for 30 days from the day you received your item or the last item in an order where items are delivered separately. We ask that you return your unused item within 30 days with all tags intact in the original packaging. If the packaging is unusable, you may use other equivalent packaging. Please ensure that the item is well packaged to protect it during transport. Keep your return receipt until you receive confirmation from us that your return has been processed, as it serves as proof of your returned item. To easily exercise your right of return, please follow the return instructions included in your delivery.
If you have ordered smaller items, you can register your return online by logging into "My Orders" and selecting "Create Return Label". If this option is not available, please contact customer service at service@nordicbutik.com.
Video self service
When returning an item, a return fee of SEK 60 per package is always charged. For returns of larger/heavier items, an additional return shipping fee of SEK 300 per package within Sweden is charged. Within the EU, the return fee is SEK 200, and for the rest of the world, the return fee is SEK 300. If you return your entire order, we will refund the full value of the goods as well as any shipping costs, but not additional charges such as express delivery or in-home delivery. If you choose to return only part of your order, we will not refund any shipping costs or additional charges, as these fees are independent of the number of items you have ordered.
Reimbursement is made as soon as possible and no later than within 14 days of receiving your notification that you wish to exercise your right of withdrawal. However, we have the right to delay the refund until we have received your return. If your handling of the goods meant a reduction in value of the same or if the original box is missing or destroyed, a deduction for reduction in value can be made, the deduction is assessed on a case-by-case basis. Refunds are made via the same payment method you used when placing the order. When repaying via bank card, it takes a few extra days before you see the money in your account due to the bank's processing time.
SALE products & Exhibition goods
Returns or exchanges are not applicable to showroom items and sale items.
Showroom items (Display) have been displayed in our showroom and therefore do not come in their original packaging. However, we pack them securely to protect the item. Items will be shipped via DHL Home. If the packaging is damaged during transport, please ask the carrier to note it on the delivery receipt. Any hidden damage must be reported to us within 7 days.
Products that are custom-made for individual customers cannot be returned or exchanged
Unclaimed packages
We charge a fee of SEK 200 for unclaimed packages within Sweden and the EU, and SEK 300 for the rest of the world, for shipments not collected within the specified time. The fee covers the actual costs of shipping, return, and handling.
How to return
Follow the return instructions included in your delivery, as they vary depending on the type of order. When returning items, there is always a return fee of SEK 60 per package. For returns of larger/heavier items within Sweden, a return shipping fee of SEK 300 per package applies; within the EU, the return fee is SEK 200, and for the rest of the world, it is SEK 300. If you return your entire order, we will refund the full value of the goods and any applicable shipping costs, but not additional charges such as express delivery or installation. If you choose to return only part of your order, we will not refund any shipping costs or additional charges, as these fees are independent of the number of items you ordered. There are no return or shipping fees for returns due to complaints or incorrect items received. For any questions, please contact us at customer service: service@nordicbutik.com.
Self-service returns
Our customers can request and manage returns from their accounts. If you have ordered smaller items, please register your return online. You can register your return by logging into "My Orders" and selecting "Create Return Label". If this option is not available, please contact customer service at service@nordicbutik.com.
Video self service
Return address:
AB SMADI INTERIOR & STUDIO
Biblioteksgatan 16C
83134 Östersund - Sweden
Complaints
According to the Consumer Purchase Act, you have the right to complain about defects in a product within three years from the date you received the product, provided that the defect is original. An original error does not have to show itself immediately. Please note that you must contact us regarding the complaint "within a reasonable time" after you discover the error, within two months is considered a reasonable time. Contact us via the complaint form that you can find under "customer service" on our website. Describe the fault and attach pictures of the damage/possibly damaged packaging, preferably taken from different angles. Customer service will then return with suggested measures depending on the type of error. If you accept a possible price reduction/compensation as a solution, you waive future right of complaint and return for the specifically compensated error. If you wish to directly return the item for assessment without contacting us, you follow the accompanying return instructions and indicate the correct return selection for damaged item. If you are missing a return slip/return label, you can contact us in most cases . When returning goods, it is important that you save your return submission receipt until your complaint has been processed by us. When we have received the complained about item, our returns department decides whether the complaint is approved. For most product types, the purchase is canceled in the event of an approved complaint and a refund is made.
In individual cases, you may have to pay a reasonable compensation for the use you have had of the product, in which case this is deducted from the refund amount. Any refund will be made as soon as possible but no later than 30 days from when we received the item from you and via the same payment method that you used at the time of purchase. In the event of an approved complaint, we are responsible for shipping, return shipping and any additional charges for the product you have complained about. However, if your order consists of more goods than advertised, we will not refund any shipping costs or additional fees because the fees are independent of how many goods you ordered. However, we are of course responsible for the return shipping. If the complaint is denied, the product will be sent back to you.
Transport damage
If there is visible transport damage upon delivery, you should notify the driver or courier immediately upon receiving the item. The driver will make a note on the shipping document at the time of delivery. Report the damage directly to us within 7 days. It is important that you unpack the item and inspect it thoroughly to identify both hidden and visible damages. When reporting damages, please email us with information and photos of the packaging and the damaged item, preferably taken from various angles.
Claim for Transport Damage
If the goods have damages or defects that were concealed by the packaging and therefore not discovered until after unpacking, you must report the damage in writing within 7 working days after receipt.
The transport company will need to inspect the damage. Therefore, you should not return, sell, or repair the damaged goods. You must keep both the goods and the packaging in good condition until the matter is resolved.
For more information about receipt inspection, click here.
Refund
If you have cancelled your purchase due to delayed delivery, a refund will be processed within 14 days. Refunds for returns or claims will be processed as soon as we receive the item and handle the return/claim. Refunds will be issued via the same payment method used for the order. For credit card purchases, the refund will be credited back to the same card used for payment; please note that it may take a few extra days to appear in your account due to the bank's processing time.
Gift cards
We also offer gift cards. Simply type "gift card" in the search field on our website to see the available amounts. Enter the recipient's email address, name, and a greeting. You can pay as usual at the checkout, and the gift card will be sent via email to the specified address. Gift cards can only be ordered with card payment. Each gift card comes with a unique code that you enter at checkout when making a purchase. If you don't use the entire amount at once, you can use the same code for your next purchase. Gift cards are valid for 12 months from the date of purchase.
The minimum value for a gift card is SEK 100.
Credits and refunds Gift Cards.
If part or all of the purchase was made with a gift card and you do not use the entire amount at once, you can use the same code for the next purchase.
When an item is returned without a receipt, it will be refunded at the current selling price in the form of Merchandise Credit. Merchandise Credit is similar to a gift card but issued for the amount the returned item cost, rather than a predetermined amount. Like a gift card, Merchandise Credit can be used like cash to purchase items.
Any shipping and handling fees will not be refunded, and customers are responsible for the return shipping cost.
Other
Customer Account Creation
1:- By registering on our platform, users can create a customer account by providing only their email address. After entering their email, an email will automatically be sent containing a code to access the customer account.
2:-Registration of Personal Data
When placing an order, the customer's personal data necessary to process and deliver the order will be recorded. This data may include, but is not limited to, full name, shipping address, email, telephone number, and payment details.
3.-Profile Settings
Customers have the ability to configure and update their personal data at any time through the profile section of their account. In this section, customers can modify their contact information, shipping addresses, communication preferences, and any other relevant information to personalize their experience on our platform.
4:-Security and Privacy
We are committed to protecting the security and privacy of our customers' personal data. All data collected will be treated in accordance with our Privacy Policy. Access to the customer's account is protected by the code sent to their email, and we recommend that users keep this code confidential to avoid unauthorized access.
5:-Customer Responsibility
The customer is responsible for maintaining the accuracy and updating the data provided in their account. Any changes to personal information must be made through the profile section to ensure that our records are accurate, and orders can be processed correctly.
6:-Account Use
The customer account is for personal use and should not be shared with third parties. Any suspicious activity or unauthorized access should be reported immediately to our customer service via email. The customer will receive an email from SHOP with their membership code and will have access to all payment methods available, just like a regular purchase at NordicButik.com Review the video tutorial here to learn how to make a purchase from your customer account.
Video self service
7:-Modifications to the Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be notified to customers via the registered email address or through a notice on our platform.
8:-Acceptance of Terms
By creating a customer account and using our services, the user accepts these Terms and Conditions in full. If the user does not agree with any of the terms established here, it is recommended not to create an account or use our services.
Fraud
We report all fraud and data breaches as well as attempted fraud to the police. We reserve the right to refuse or cancel your purchase if we have reason to suspect fraud, data breaches and/or other types of misuse of our site.
Color rendering/ etc
As different monitors and individual screen settings affect color reproduction; we cannot guarantee that the color shades on the goods match the images displayed when you as a consumer visit our online store. We reserve the right for possible printing and typing errors.
Do not send any advances
We are not responsible for money, checks or stamps sent in the mail.
Support and availability
Our goal is to answer questions via e-mail within 24 hours of receiving your question. The time specification only applies on weekdays and for requests that refer to purchases and orders already made. In cases where we have not answered your email within 48 hours, we will notify you of the delay and the reason for it. In the case of more difficult support cases such as complaints, transport issues, etc., the processing time may be longer.
Contact us in the first instance at service@nordicbutik.com
Cookies
A cookie - or "kaka" in Swedish - is simply a very small text file that your browser creates when you visit a website. Information can be stored in this text file, and it is commonly used so that the website can identify your browser the next time you visit.
In summary, there's no need to be particularly concerned about cookies. They are a necessary function to make browsing a website more convenient. You don't have to log in every time you visit a page, and a website can remember who you are between visits.
For example, cookies help us with the following statistics:
- Tracking the number of visitors
- Number of pages per visit
- Number of return visits to the website
- Keeping track of your shopping cart
- Keeping track of when you log out and how long you stay on the website
Please note that we are not responsible for the privacy policy of any website that this website may link to. Learn more here.
GDPR and handling of personal data (Privacy Policy)
The General Data Protection Regulation (GDPR) replaces the Swedish Personal Data Act. Much remains the same, but your rights as an individual have been strengthened, and the requirements for how companies may process your personal data have increased.
To comply with GDPR, we have updated the legal name of Smadi Interior & Studio together with our webshop www.nordicbutik.com data protection policy. In the policy, we describe, among other things, the types of personal data we process and how long we store them, your rights regarding your personal data, and how you can contact us regarding data protection issues.
You are welcome to read our privacy policy where we detail how we handle (for example, store) and protect your personal data, as well as your rights and how to exercise them. Learn more here.
Disputes
In the event of disputes that we are unable to resolve, we recommend that you contact the General Complaints Board, www.arn.se or Box 174, 101 23 Stockholm. We always follow their recommendations in case of disputes. You can also use the online complaint platform available on the European Commission's website: ec.europa.eu/odr . For information about what rights you have as a consumer, we recommend you visit the Swedish Consumer Agency's website www.konsumentverket.se
Force majeure
Nordicbutik.com is exempt from penalty for failure to fulfill certain obligations under these General Terms and Conditions if the failure is due to a force majeure event as described below, and if the event prevents, hinders, or delays performance. Force majeure events include actions or omissions by authorities, new or amended legislation, labor disputes, blockade, fire, flood, sabotage, or major accidents. Force majeure also includes government decisions that negatively affect the market and products, such as warning labels, sales bans, etc., or an abnormal decline in the market.
These terms and conditions were updated: 2024-07-31