PURCHASE & DELIVERY TERMS
1. Table of Contents
1.1 Order Confirmation
When you place an order on www.nordicbutik.com, you will receive an order confirmation by email. This confirmation is generated automatically. If you do not receive an order confirmation within 24 hours, please contact us. If you are under 18 years of age, parental consent is required in order to place an order with us.
The website is provided by AB Smadi Interior & Studio, reg. no. 556813-1188, Biblioteksgatan 16C, Sweden (NORDICBUTIK.COM).
We reserve the right to amend these terms when necessary, without prior notice. The version of the terms that you accept at the time of purchase applies to your order.
1.2 Company Information
Customer Service
Phone: +46 (0)73 379 45 62 or +46 (0)70 226 73 52
Email: service@nordicbutik.com
Contact form & FAQs: see Returns/Exchanges FAQs on the website
Customer Service Hours
- Winter: Mon – Wed 11:00–17:00, Fri – Sat 11:00–16:00 (closed Thursdays)
- Summer: Mon – Fri 11:00–16:00
Showroom Address
Biblioteksgatan 16C, 83134 Östersund – Sweden
1.3 Support & Availability
For the quickest response, please contact us by email or via the contact form.
We normally reply within 24 hours on weekdays. More complex matters (e.g. claims) may take longer.
Please note that we are not always able to answer the phone – we recommend contacting us by email or form whenever possible.
1.4 Pricing Errors, Campaign Codes & Obvious Mistakes (incl. staff errors)
If a price, discount or campaign code has been entered incorrectly due to a system error, staff error, typo or other circumstance, we reserve the right to correct the price or cancel the order, even after order confirmation.
An obvious mistake refers to a price that an average consumer could reasonably recognize as incorrect (e.g. extreme deviation from the normal price level, misplaced decimal, or accidental double discount). This follows §32 of the Swedish Contracts Act.
1.5 Taxes and Duties
European Union: All prices include Swedish VAT at 25%. We apply the delivery term DDP (Delivery Duty Paid) within the EU, which means that all taxes and duties are included in the prices shown at checkout.
Countries outside the European Union: Orders may be subject to local VAT, import duties, and/or customs charges imposed by the customs authority of the destination country. For these countries, DDU (Delivery Duty Unpaid) applies, meaning the price shown at checkout is exclusive of all taxes and duties as well as Swedish VAT.
We cannot provide the exact amount of these costs in advance. The customer is responsible for paying all local taxes and duties before the goods can be delivered.
Note: For orders shipped outside the EU, no Swedish VAT is charged. The customer is responsible for paying any VAT, customs duties, and other taxes in the destination country before delivery can take place.
2. Shipping Costs
Shipping costs vary depending on the size, weight, and chosen delivery method. All available shipping options and costs are clearly displayed at checkout before you complete your order.
Our standard shipping cost starts at 70 SEK within Sweden.
If we are unable to deliver all items at the same time and must split your order into multiple shipments, no additional shipping fees will be charged for the subsequent standard deliveries.
2.1 Shipping Costs within Sweden
• Standard shipping: from 70 SEK
• DHL home delivery, regular parcels longer than 140 cm or heavier than 13 kg: 350 SEK
• DHL home delivery, larger/heavier items – to property boundary/entrance*: 700 SEK (surcharge)
• DHL home delivery, showroom items (regular parcel): 350 SEK
• DHL home delivery, showroom items (larger/heavier items): 700 SEK (surcharge)
* Delivery is made to the property boundary if you live in a house, or to the building’s entrance if you live in an apartment. Additional to any standard shipping charges.
For information regarding return fees, please see the section Return Fees below.
2.2 Shipping Costs within the EU
• UPS shipping cost: from 300 SEK
2.3 Shipping Costs outside the EU (Worldwide)
• UPS shipping cost: from 400 SEK
2.4 Important
• All shipping costs are shown at checkout before the order is finalized.
• The customer is responsible for providing a correct delivery address and collecting the parcel within the specified time.
3. Payment
3.1 Card Payment
We accept the following cards: Visa, Mastercard, American Express, and UnionPay.
All payments are processed securely using 3D Secure, and the information is encrypted. The card is charged at the time of purchase.
3.2 Apple Pay & Google Pay
You may choose to pay via Apple Pay or Google Pay if supported by your device. The payment is processed directly at checkout and charged at the time of purchase.
3.3 Klarna Checkout
Through Klarna, you can choose from several payment options. When you use Klarna, you enter into a separate agreement with Klarna Bank AB (publ). Applicable terms can be found at www.klarna.com.
Available payment options via Klarna:
• Pay Now: Direct payment at checkout.
• Pay Later: An invoice is sent to the email address provided once the order leaves our warehouse.
• Slice It: Combine your purchases on one invoice and pay in installments.
The invoice is sent to the email address you provided at the time of order.
In case of late or missed payment, interest and fees will be added in accordance with Klarna’s terms.
Read more at www.klarna.com.
3.4 PayPal
You may choose to pay via your PayPal account or with a credit card linked to PayPal. Applicable terms can be found at www.paypal.com.
For payments via PayPal, the amount is charged immediately at the time of purchase.
3.5 Delay
In the event of a delivery delay, you as a customer have the right to cancel the purchase if you do not accept a new delivery date. If you choose to cancel your purchase due to delayed delivery, we will refund your payment promptly, but no later than 14 days.
3.6 Refund Method
Refunds are made using the same payment method as used at the time of purchase:
• Card Payment (Visa, Mastercard, Amex, UnionPay): Refunded automatically to the same card.
• Klarna: You can pause the payment via your Klarna account, and the refund will be processed by Klarna.
• PayPal: Refunded to your PayPal account.
• Apple Pay/Google Pay: Refunded to the account or card linked to your digital wallet.
3.7 Late Payment & Retention of Title
The goods remain the property of Nordicbutik.com until full payment has been received. In case of non-payment, we reserve the right to cancel the purchase and reclaim the goods. Any collection costs incurred may be charged to the customer.
4. Delivery Time
Normal delivery times are:
• 2–5 business days within Sweden
• 3–10 business days within the EU
• 3–15 business days to other countries
Delivery times are estimates and may vary depending on the chosen shipping provider, product availability, or external factors beyond our control.
In the event of a significant delay, you as a customer have the right to cancel the purchase in accordance with the Swedish Consumer Purchases Act.
5. Delivery Methods
At checkout, the delivery options available for your order will be displayed. These may vary depending on the type, weight/volume of the goods, and your delivery address.
• If the order is split into multiple shipments, only one shipping fee will be charged for standard delivery.
• In the event of a significant delivery delay, you as a customer have the right to cancel the purchase in accordance with the Swedish Consumer Purchases Act.
6. Delivery Partners
Orders within Sweden are shipped with DHL.
International orders are shipped with UPS (United Parcel Service).
Once your order has been dispatched, you will receive a separate email with tracking information.
6.1 Important
• The customer is responsible for ensuring that the address and contact details provided at the time of order are correct. Incorrect information may result in additional costs.
• Deliveries are made only to an accessible road (house: property boundary, apartment: building entrance). Carrying the goods indoors is not included unless otherwise specified but can be offered as an additional service.
• We deliver to over 180 countries – delivery times and costs may vary.
6.2 DHL Sweden
• Standard parcels are delivered to a service point.
• Home delivery is available for larger parcels, with notification via SMS.
• Carrying indoors can be offered as an additional service.
• Showroom items are delivered to the home depending on weight/volume.
6.3 UPS EU
• Orders within the EU are delivered by UPS.
6.4 UPS Worldwide
• Orders outside the EU are delivered by UPS.
6.5 Deliveries Direct from Manufacturer/Supplier
For certain products, delivery is made directly from the manufacturer or supplier via their contracted freight forwarder.
Examples:
• Lighting/lamps – delivered to your home (for large/heavy items) or to a service point (for smaller items). For returns, please always contact our customer service.
• Furniture, acoustic panels, design panels, etc. – delivered via the respective supplier’s freight forwarder. Return shipping will be charged according to the freight forwarder’s terms. Always contact customer service at service@nordicbutik.com.
6.6 Collect Your Order from Our Showroom
You may select the “Store Pick up” option at checkout if you wish to collect your order directly from our showroom at Biblioteksgatan 16C, 831 34 Östersund.
• The order must be confirmed and ready for collection before pickup can take place.
• Customers will receive an email notification when the order is available for collection.
• Orders must be collected within 7 days of notification. Uncollected orders will be subject to a handling fee in accordance with our terms for unclaimed parcels.
• A valid ID and order number must be presented upon collection.
7. Right of Withdrawal (14 days)
As a consumer, you have the right to a 14-day withdrawal period in accordance with the law. The withdrawal period is counted from the day you received the item (or the last item in the case of partial deliveries).
You may open the packaging and examine the product to the extent necessary to determine its nature, characteristics, and function.
How to exercise your right of withdrawal
• Clearly notify us within 14 days that you wish to exercise your right of withdrawal (always provide your customer number, order number, and relevant information).
• When contacting us by email, we will send you a confirmation that your notice has been received.
• ⚠️ Not collecting a parcel does not count as exercising the right of withdrawal. See the section Unclaimed Parcels for applicable fees.
7.1 Refunds upon Withdrawal
• If you return your entire order, we will refund the value of the goods as well as the cost of the cheapest standard shipping option we offered at the time of purchase.
• Additional services (e.g., express delivery, carrying indoors) will not be refunded.
• In the case of partial returns, shipping and additional service fees will not be refunded.
• Refunds will be made promptly and no later than 14 days from the date you notified us of withdrawal. However, we may withhold the refund until we have received the item or proof that it has been returned.
• If the final day of the withdrawal period falls on a Saturday, Sunday, or public holiday, the deadline is automatically extended to the next business day.
• If the product has been handled beyond what is necessary to determine its nature and function, we may deduct an amount corresponding to the reduction in value, for example in cases of missing/damaged original packaging or clear signs of use.
7.2 Exceptions to the Right of Withdrawal
• Custom-made/personalized products, or goods with a clear personal character (e.g., made-to-measure furniture, fabrics cut to order, custom panels/curtains).
• Sealed goods for health or hygiene reasons where the seal has been broken (e.g., bed linen/mattress protectors).
Note: Made-to-order products that are not customer-specific are still covered by the right of withdrawal.
7.3 Sale Items & Display Products
• Sold “as is” at a reduced price; returns/exchanges are not applicable under the voluntary extended return policy.
• May lack original packaging or show minor signs of handling, but are fully functional.
• The right to claim under the Swedish Consumer Purchases Act still applies to original defects not related to the price reduction or the condition in which the item was sold.
• Please check the item upon receipt; note any visible damage on the delivery slip and report hidden damage within 6 days.
• The statutory right to claim under the Consumer Purchases Act applies to sale and display items, meaning you may still claim for original defects unrelated to the price reduction or the condition at the time of sale.
8. Return Policy (Voluntary Service – 30 days)
In addition to the statutory 14-day right of withdrawal, Nordicbutik.com offers an extended return policy of up to 30 days. This return policy is a voluntary service that applies under certain conditions.
In the event of any conflict between this return policy and the statutory right of withdrawal, the rules of the right of withdrawal shall always prevail.
8.1 Validity & Scope
• The return policy is valid for a total of 30 days, counted from the day you received the item (or the last item in case of partial deliveries).
• The return policy and the statutory right of withdrawal apply only to stock items and provided that the item is unused.
• Made-to-order products and items shipped directly from our suppliers are not covered by the right of withdrawal and are excluded from our extended return policy.
• Customized/made-to-measure products, sealed hygiene/electrical safety products where the seal has been broken, as well as sale and display items, are not included in the return policy (see exceptions).
8.2 Return Handling – How to Proceed
For smaller items, we offer simple self-service returns:
• Notify us in writing (email is sufficient) within 30 days if you wish to use the return policy.
• Log in to your account and go to “My Orders.”
• Select “Create return slip/label” to register your return online. If this option is not available, please contact our customer service at service@nordicbutik.com and we will assist you manually.
• You will also find an instructional video that makes the process even easier. See VIDEO link.
Important to note:
• You are responsible for ensuring that the item is properly packaged and for the risk of return transport until it has reached us.
• Return unused items with all tags intact in the original packaging. If the original packaging is unusable, equivalent packaging may be used.
• Always keep your return receipt/tracking number until your return has been fully processed.
8.3 Unclaimed Parcels
Not collecting a parcel does not count as exercising the right of withdrawal or a valid return.
• For unclaimed parcels, a fee will be charged to cover our actual costs for shipping, return, and handling:
– 200 SEK within Sweden and the EU.
– 300 SEK for the rest of the world.
• The parcel will be automatically returned to us once the carrier’s holding period has expired.
• If you wish to cancel or return a product, you must always first collect the parcel and then register the return according to our terms.
8.4 Practical Information about Returns
(Applies only to items covered by the return/withdrawal policy under our terms.)
• Always follow the return instructions included with your delivery – they may vary depending on the type of order.
• Return the item unused, with all tags intact and in the original packaging. If the original packaging is unusable, equivalent packaging may be used.
• The customer is responsible for ensuring the item is properly packaged and for the risk of return transport until it has reached us.
• Always keep your return receipt/tracking number until we have confirmed that the return has been processed.
8.5 Return Fees
• A return fee of 70 SEK per parcel is always charged.
• For larger/heavier items within Sweden, an additional return shipping fee of 350 SEK per parcel applies.
• Returns within the EU: 200 SEK per parcel.
• Returns from outside the EU: 300 SEK per parcel.
• Claims/incorrect items: no fees for return shipping or freight will be charged.
8.6 Return Address
AB SMADI INTERIOR & STUDIO
Biblioteksgatan 16C
831 34 Östersund – Sweden
9. Complaints
According to the Swedish Consumer Sales Act, you have the right to complain about defects in a product for up to three years from the date you received it, provided the defect is original (i.e. it existed from the beginning, even if it becomes visible later).
9.1 How to Make a Complaint
• Contact us within a reasonable time after discovering the defect. Complaints made within two months are always considered to be within reasonable time.
• Submit your complaint via our complaint form under Customer Service on the website. Clearly describe the defect and, if possible, attach pictures of the product and its packaging.
• Our customer service will respond with a proposed solution (e.g. repair, replacement, or price reduction). If you accept a price reduction for a specific defect, you waive the right to complain about the same defect again in the future.
• If you wish to return the item directly without contacting us first, you can use the return instructions included with your order and mark it as a complaint. If you lack a return label, our customer service will assist you.
Important: Always keep your return receipt/tracking number until the complaint has been fully processed.
9.2 Assessment and Costs
Once we have received the item, our returns department will make an assessment:
• If the complaint is approved, we cover shipping, return shipping, and any additional costs related to the defective product. In most cases, the purchase will be canceled, and a refund will be issued.
• If the order contained more items than the one complained about, the original shipping cost or additional services (e.g. express delivery or in-home delivery) will not be refunded, as these are independent of the number of items.
• If the complaint is rejected, the product will be returned to you.
9.3 Complaints Regarding Transport Damage
Visible damage:
• If you discover visible damage upon delivery, notify the driver or pickup agent immediately. The driver will then make a note on the delivery receipt.
• Report the damage to us immediately, and no later than 6 days from receipt.
Hidden damage:
• Always unpack the item as soon as possible and inspect it thoroughly.
• If you discover hidden damage (not visible at delivery), you must notify us in writing within 6 days of receipt.
When reporting transport damage:
• Provide a clear description of the damage along with pictures of both the packaging and the item, preferably from several angles.
• The shipping company may wish to inspect the item. Therefore, you may not return, sell, or repair the item until the case has been concluded.
• Both the product and its packaging must be kept until the investigation is finalized.
9.4 Complaints Regarding Custom Orders
• If a customized product (e.g. made-to-measure furniture, fabrics by the meter, panels, or curtains) arrives with a manufacturing defect or damage caused during transport, the right to complain under the Consumer Sales Act still applies.
• In such cases, we will:
– repair or replace the defective item/damaged part, or
– if this is not possible, arrange for an exchange.
We reserve the right to determine the most appropriate solution in each individual case.
9.5 Warranties
For certain products, we provide warranties in addition to the Consumer Sales Act.
• Örsjö Lighting – provides a 2-year warranty against manufacturing defects, counted from the date of delivery.
• The warranty does not cover normal wear and tear, consumables (e.g. light sources), defects caused by incorrect installation, or use contrary to the product’s instructions.
• The statutory right to complain under the Consumer Sales Act (3 years) always applies in parallel, regardless of whether a warranty is provided or not.
10. Gift Cards
• We sell gift cards in fixed amounts. Search “gift card” in our webshop to see the current values.
• Enter the recipient’s email address, name, and an optional greeting. The gift card will be sent automatically by email after payment.
• Gift cards can only be purchased with card payment.
• Each gift card has a unique code to be used at checkout. If you do not use the full balance in one purchase, the same code can be used until the balance is spent.
• The validity period for gift cards is 12 months from the date of issue.
• The minimum amount for a gift card is 100 SEK.
Credits and refunds for purchases made with gift cards
• If a returned item was paid with a gift card, the refunded amount will be issued as a new gift card or store credit.
• If an item was paid partly with a gift card and partly with another payment method, the corresponding amounts will be refunded to each respective payment method.
• If you lack proof of purchase but can provide the gift card registration number, the current sales price of the item will be refunded as store credit (equivalent to a gift card).
• Any shipping and handling costs are non-refundable, and the customer is responsible for return shipping.
11. Other – Creating a Customer Account
1. Registration
By registering on our platform, users can create a customer account by providing their email address. After registration, an automatic email will be sent containing a unique login code that is used to access the account.
2. Personal Data
When placing an order, we collect the personal information necessary to process and deliver the order. This includes, but is not limited to: full name, delivery address, email address, phone number, and payment information.
3. Profile Settings
Customers can update their personal information at any time via the profile section of their account. Delivery addresses, communication preferences, and other relevant details can also be adjusted here.
4. Security and Privacy
We protect customers’ personal information in accordance with our Privacy Policy and GDPR. Access to the account is secured via the login code sent to the customer’s email address. Customers are responsible for keeping this code confidential and must not share it with unauthorized parties.
We will never ask you to disclose your code via phone or email.
5. Customer Responsibility
The customer is responsible for ensuring that the information in the account is accurate and up to date. Incorrect information may result in delays or failed delivery.
6. Account Use
The customer account is personal and may not be shared or transferred to third parties. Any suspected activity or unauthorized access must be reported immediately to customer service at service@nordicbutik.com. The account provides access to all payment methods available in the webshop.
7. Changes to Terms
We reserve the right to amend these terms. Any changes will be communicated to the customer by email or via notifications on our platform. Continued use of the account constitutes acceptance of the updated terms.
8. Acceptance
By creating and using a customer account, the customer fully accepts these terms. Those who do not accept the terms should refrain from creating an account or using our services.
12. Fraud
We always report suspected fraud, data breaches, and attempts thereof to the police. Nordicbutik.com reserves the right to refuse or cancel an order if there is reason to suspect fraud, unauthorized use, or any other form of misuse of our website or payment services.
13. Color Representation and Information
Please note that different screens and individual display settings may affect color representation. We therefore cannot guarantee that the colors displayed on the website exactly match the product’s actual color.
We also reserve the right for potential printing errors, typographical mistakes, or technical issues in product descriptions, pricing, or other information. In the event of obvious errors, we reserve the right to correct the information afterwards.
Product information (such as dimensions, materials, specifications, or manufacturer details) may be changed without prior notice. We reserve the right to make such changes.
14. Do Not Send Advance Payments
We are not responsible for cash, checks, or stamps sent to us by mail. Payment must always be made through the payment methods offered at checkout.
15. Cookies
A cookie is a very small text file created by your browser when you visit a website. This file can store information and is often used so that the website can recognize your browser the next time you visit.
In short, cookies are nothing to worry about – they are a necessary function to make browsing a website practical. You do not need to log in every time you visit a page, and a website can remember who you are between visits.
For example, cookies help us with the following:
• Tracking the number of visitors
• Number of pages per visit
• Number of return visits to the website
• Keeping track of your shopping cart
• Remembering when you log out and how long you stay on the website
Please note: We are not responsible for the privacy policies of websites linked from our site. Read more here.
16. GDPR and Processing of Personal Data (Privacy Policy)
When you shop with us, we process your personal data in accordance with the GDPR (General Data Protection Regulation).
By shopping with us, you agree to our Privacy Policy, where you can read more about how we collect, use, and protect your data.
To meet these requirements, Smadi Interior & Studio (the legal entity responsible for www.nordicbutik.com) has updated its data protection policy. The policy describes, among other things:
• What types of personal data we collect (e.g., name, address, phone number, email, payment information).
• For what purposes the data is used (e.g., order processing, delivery, customer service, invoicing).
• How long we store the data.
• What rights you have as a customer (right of access, rectification, erasure, data portability, and restriction of processing).
• How you can contact us regarding data protection matters.
We always process personal data in accordance with applicable legislation and ensure that the data is protected against unauthorized access.
You are welcome to read our full Privacy Policy for more details on how we handle and protect your personal data and how you can exercise your rights.
Read more here →
7. Disputes
If a dispute arises and we are unable to resolve it together, you as a consumer may contact the Swedish National Board for Consumer Disputes (ARN), www.arn.se or by mail: Box 174, 101 23 Stockholm, Sweden.
You may also use the European Commission’s Online Dispute Resolution (ODR) platform, available at: ec.europa.eu/odr.
For more information about your rights as a consumer, please visit the Swedish Consumer Agency’s website: www.konsumentverket.se.
18. Force majeure
Nordicbutik.com is exempt from liability for failure to fulfill its obligations under these terms if the failure is due to an event beyond our reasonable control (force majeure).
Force majeure includes, for example:
• Government actions or decisions
• New or amended legislation
• Labor disputes, blockades, or strikes
• Fire, explosion, or flooding
• Sabotage, major accidents, or natural disasters
• Extensive disruptions in electricity or telecommunications
• War, riots, pandemics, or other similar crisis situations
Force majeure also covers government decisions that negatively affect the market or products, such as sales bans, warning labels, or similar measures. In such cases, our obligations will be postponed until the obstacle has ceased. If the event lasts longer than 60 days, both parties have the right to terminate the agreement without liability for damages.
19. Limitation of Liability
We are not liable for indirect damages such as loss of profit, production downtime, loss of use, or other consequential damages.
Our liability is always limited to the direct value of the ordered product and never higher than the amount the customer paid for the product.
This limitation of liability does not apply in cases of intent or gross negligence, or where otherwise required by mandatory law.
20. Warranties
We do not provide any warranties beyond the rights you, as a consumer, are entitled to under applicable legislation, including the Swedish Consumer Sales Act. Any product warranties provided by the manufacturer apply according to their own terms.
These terms were last updated: 2025-09-24